Complaints Authorities

The following are the contact details for authorities which deal with complaints from pilgrims and Umrah performers:

The Authority City Telephone No.
Emirate headquarters of Makkah Province Makkah Al-Mukarramah 5749582
Jeddah 6648888
6530000
Emirate headquarter of Madinah Al-Madinah Al-Munawwarah  
Office of the Pilgrimage Minister Jeddah 6655043
6655077
6650855
Complaints Committee in Jeddah Airport Jeddah 6858212
6858271
Branch of Pilgrimage Ministry in Jeddah Jeddah 6470055
6474755
Branch of Pilgrimage Ministry in Makkah Makkah Al-Mukarramah 5571714
Branch of Pilgrimage Ministry in Madinah Al-Madinah Al-Munawwarah 8263131
Ministry Under-Secretariat in Makkah Makkah Al-Mukarramah 5571714
Complaints Committee in Makkah Makkah Al-Mukarramah 5571714
Complaints Committee in Arafat Arafat 5562226
Complaints Committee in Mina Mina 5566305
Ministry Branch in Arafat Arafat 5562271
Ministry Branch in Mina Mina 5570293
Complaints Committee in Madinah Al-Madinah Al-Munawwarah  

Main reference point: